Refunds and credit notes

When we refund

• First purchase for a journal: a full refund if you ask within 7 days of the payment.
• Duplicate or failed payments: the extra amount is always refunded in full.
• Renewals and upgrades, and payments older than 7 days, are not refundable, and there are no partial refunds for unused months. The plan stays active until the end of the paid period.
• Setup, migration and other services are not refundable once the work has started.

The full rules are in the Refund and Cancellation Policy.

How to ask

The account holder opens a support request with the topic Billing and invoices and gives the invoice number. We confirm within 2 working days, and the refund is made on JournalEnv to the original payment method within 7 working days.

Credit notes

For every refund, Altechmind issues a GST credit note against the original invoice. It is in your Altechmind account (my.altechmind.com) with the invoice. Give it to your accounts office together with the invoice.

Cancelling

Plans never renew automatically, so cancelling simply means not renewing. See What happens if a plan is not renewed.